Online donations are secured and processed by DPS - Payment Express.
DPS operate state of the art, bank grade security and infrastructure, and are fully certified as Visa AIS and MasterCard SDP (PCI DSS) compliant at processor level; using an approved QSA for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, using financial Hardware Security Modules.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained
If for any reason a refund is required from Tranzsend please contact Tranzsend with the details of the amount, date and name which the donation was given under. Any refunds of donations will be given at the discretion of Tranzsend and decided on a case by case basis.
If you have any questions about your donation, require a replacement receipt or are needing additional information about our work, please contact us.
Donors, Supporters and Public are encouraged to contact the Tranzsend Manager in the first instance with any complaints. If an issue is unable to be resolved by the Manager it will be referred to the General Director of NZBMS, and if still unresolved further to the NZBMS Council. Where necessary external mediation or assistance may be sought to resolve any issue.
In the case of complaints about the activities of specific projects, the Tranzsend Manager will attempt to resolve issues directly with the in-country implementation partner and any affected parties. External mediation or assistance may be sought. If allegations of unethical activity are proven, Tranzsend may review and/or revoke the partnership relationship.
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.